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General Terms & Conditions

  • City tax per person and day from 14 years € 0,850
  • The prices are per apartment independently how many persons are housed. But the maximum allowable amount could not be exceeded
  • For the final cleaning for our apartments we charge € 60,00
  • The apartment will be cleaned during the vacation only on request (€ 30,00/cleaning without kitchen)

Bookings
The bookings are binding when the Nalserhof send you a confirmation via e-mail, post or fax. For a confirmed reservation, we need a deposit of 30% from the total, paid via transfer on our bank account.

Bank details
Raiffeisenkasse Überetsch
IBAN: IT 64 Z 08255 58160 000300012734
SWIFT-BIC: RZSBIT21048

Travel cancellation insurance
We recommend you to make a travel cancellation insurance
» Informations

Cancellation
ATTENTION: Due to the Corona Virus, we have changed our cancellation policy for the rest of the Year 2020:
Until 7 days before arrival:

  • The deposit will be refunded (expect € 25,00 handling fee)
  • The total deposit will be credit to a future stay in our hotel. (without time limit)


The right of withdrawal as laid down in the Consumers' Code (notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005, Consumers' Code) is not contemplated – however, we are willing to apply the following conditions for withdrawal:
Please inform us timely, if you have to cancel your vacation.

From the year 2021 the cancellation costs are:

  • Until 60 days before date of commencement of vacation you get your deposit back, less disbursements of administrative charges of € 25,00, or you have the possibility to credit your whole deposit (including administrative charge) for a future vacation in Apparthotel Gartenresidence Nalserhof.
  • From 60 days until the 1.week before date of commencement of vacation, your deposit will expire to our benefit.
  • By a cancellation from 1 week or less before date of commencement of vacation, we have to charge you 80% of the total of your vacation.
  • By a late arrival ore early departure (days) we have to charge you the whole booked duration of stay.

Arrival and departure
Check in time for the apartment on your arrival day is 4,00 pm. Check out time for your apartment on your departure day is 11,00 am. If you arrive later than 8 pm we ask you to let us now, because otherwise after 8,00 pm we admit us to pass your apartment to someone else.

Ceck-In and Check-Out
The Ceck-In and the Ceck-Out has to be made at the reception of the Apparthotel Nalserhof (Via Gregor Gasser 3, Nals)

Means of payment
You can pay your hotel bill in cash (limited cash payment in accordance with Italian regulations) or with credit card

Pets
In the new Modern Living apartments there are no pets allowed.

Garage
1 lot in garage inclusive for all apartments.

Al our apartments are non smoking apartments.