de it en

General Terms & Conditions

ATTENTION NEW Cancellation Conditions: due to the currently uncertain situation regarding the Corona virus, we have adjusted our cancellation conditions for the year 2021 as follows:


For stays from 09th January to 04 June 2022 (arrival) 
the following guidelines apply:

-Up to 14 days before the start of your holiday you will be refunded the deposit less a processing fee of € 25.00 or the entire deposit (without processing fee) will be credited to you for a later holiday at the Apparthotel-Gartenresidence Nalserhof.

-From 14 days before arrival, the deposit is forfeited in our favor.

-In case of late arrival or early departure we will charge the entire booked period of stay, if the flat could not be re-rented.

The following also applies here: Should an arrival be impossible due to Corona regulations (closed borders or travel ban), a free cancellation (- € 25.00 processing fee) or a free postponement is possible at any time.

For stays from 04th June 2022 (arrival) the following guidelines apply:

-Up to 30 days before the start of your holiday you will be refunded the deposit less a processing fee of € 25.00 or the entire deposit (without processing fee) will be credited to you for a later holiday at the Apparthotel-Gartenresidence Nalserhof.

-From 30 days before arrival, the deposit is forfeited in our favor.
-From 7 days before arrival we charge 80% of the total amount of your stay.

-In case of late arrival or early departure we will charge the entire booked period of stay, if the flat could not be re-rented.

The following also applies here: Should an arrival be impossible due to Corona regulations (closed borders or travel ban), a free cancellation (- € 25.00 processing fee) or a free postponement is possible at any time.



Hotel information

  • City tax per person and day from 14 years € 0,850
  • For the final cleaning for our apartments we charge € 60,00
  • The apartment will be cleaned during the vacation only on request (€ 30,00/cleaning without kitchen)

If you want to use also the hole complex of the Apparthotel Nalserhof we charge:
from 0 to 3 years free
from 4 to 6 years € 6,00/day
from 7 to 11 years € 8,00/day
from 12 to 17 years € 10,00/day
from 18 years € 14,00/day

Bookings
The bookings are binding when the Nalserhof send you a confirmation via e-mail, post or fax. For a confirmed reservation, we need a deposit of 30% from the total, paid via transfer on our bank account.

Bank Details
Raiffeisenkasse Überetsch
IBAN: IT 64 Z 08255 58160 000300012734
SWIFT-BIC: RZSBIT21048

Travel cancellation insurance
We recommend you to make a travel cancellation insurance
» Informations

 

Arrival and departure
Check in time for the apartment on your arrival day is 4,00 pm. Check out time for your apartment on your departure day is 11,00 am. If you arrive later than 8 pm we ask you to let us now, because otherwise after 8,00 pm we admit us to pass your apartment to someone else.

Check-In and Check-Out
The Check-In and the Check-Out has to be made at the reception of the Apparthotel Nalserhof (Via Gregor Gasser 3, Nals)

Means of payment
you can pay your hotel bill in cash (limited cash payment in accordance with Italian regulations) or with credit card

Pets
In the new Modern Living apartments there are no pets allowed.

Garage
1 lot in garage inclusive for all apartments.

Al our apartments are nonsmoking apartments.